At Flower Delivery Hampstead, we take great pride in serving local households and businesses with the freshest, highest-quality blooms. We are committed to your complete satisfaction and offer our Fresh Flowers Guarantee on every order placed within Hampstead. If you are not delighted with your flowers or the condition in which they arrive, our dedicated team will assist you swiftly and professionally.
We know how important it is to send and receive flowers at their best. If your order arrives damaged or not up to our freshness standards, please notify us within 24 hours of receipt. We kindly request you provide clear photographs of both the flowers and packaging to help us assess the situation and resolve it as quickly as possible. Our team will review your claim and offer a replacement or refund in line with our policies, ensuring you enjoy only the freshest arrangements from your trusted local Hampstead florist.
All bouquets and arrangements are prepared on the day of delivery, using only fresh, premium-quality stems. Our Fresh Flowers Guarantee covers flowers that fail to meet a visible vase life of at least 5 days from the delivery date, provided they are cared for according to our instructions. Should you experience premature wilting or deterioration within this window, please contact us promptly so we can make it right.
Your satisfaction is at the heart of everything we do. If your flowers arrive in unsatisfactory condition or do not last for at least 5 days, we will either:
Refunds are processed within 3-5 working days of approval and will be credited to your original payment method. Please note that, to be eligible for a replacement or refund, you must report any complaints or concerns within 48 hours of receipt and provide all required information.
We strive to resolve any issues calmly, fairly, and efficiently. If you have a complaint about your flower order, please reach out to us as soon as possible with details of your concern, your order number, and any photographs that support your claim. Our customer service team will review your case and respond within 2 working days, working with you to reach an agreeable resolution. Your feedback also helps us improve our service for fellow Hampstead customers.
Flower Delivery Hampstead is proud to serve both households and businesses in our vibrant local community. We are dedicated to ensuring every bouquet delivered includes not just fresh flowers, but also peace of mind and genuine customer care. Thank you for choosing a local Hampstead florist you can trust for quality, reliability, and outstanding service.
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