Welcome to Flower Delivery Hampstead. These Terms & Conditions govern your use of our website, your order of products, and services for the delivery of flowers within Hampstead and surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. If you do not agree, you should not place an order or use our services.
These Terms & Conditions apply to all customers ordering floral arrangements, bouquets, gifts, and any related services from Flower Delivery Hampstead, whether for delivery within Hampstead or to customers in adjacent districts. These terms ensure transparency in every transaction and set out rights and responsibilities for both the customer and Flower Delivery Hampstead.
To enjoy the convenience of online flower delivery in Hampstead, simply browse our selection and add desired items to your cart. You must provide current, accurate, and complete details during checkout, including recipient name, delivery address, and contact number. Delivery instructions and special requests should be entered clearly in the space provided during checkout.
Once you place your order, you will receive an order confirmation. This confirmation acknowledges receipt of your order but does not yet constitute acceptance. Processed orders are subject to availability of stock, recipient location, and our acceptance. We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product availability, delivery limitations, or suspicion of fraudulent activity.
We take care to ensure that all descriptions and images of flowers are accurate and representative. However, flowers are seasonal products and subject to availability. Should a particular flower or container be unavailable at the time of your order, we reserve the right to substitute with a suitable alternative of equal or greater value and quality. Substitutions are made with consideration for maintaining the overall appearance, theme, and value of your order.
All prices for online flower delivery in Hampstead are clearly displayed in British Pounds (£/GBP) and are inclusive of VAT, unless otherwise indicated. Delivery charges are presented at checkout and will depend on the recipient’s location and delivery date.
We accept a range of secure payment methods, including major credit and debit cards. Payment must be made in full at the point of order. All payment information is handled with strict security, and we do not retain card details after the order has been processed. Your order is not confirmed until payment has cleared and you have received final acceptance from us.
Amendments: If you wish to change details on your order, such as recipient address or delivery date, please contact us as soon as possible. While we will do our utmost to accommodate adjustments, we cannot guarantee changes for orders already dispatched or in process for same-day delivery.
Cancellations: Orders for flower delivery in Hampstead may be cancelled for a full refund provided that notice is received with sufficient time before dispatch. Generally, a minimum of 24 hours' notice is required, especially for next-day or timed deliveries. Orders cannot be cancelled once the arrangement is being prepared or has been dispatched. Refunds for valid cancellations will be processed within 7 working days.
We offer reliable flower delivery throughout Hampstead and nearby areas. You agree to provide correct and complete delivery information. While every effort is made to deliver on your preferred date and time, exact times cannot be guaranteed, particularly during peak periods such as Valentines or Mothers Day.
If the recipient is not at the delivery address at the time of delivery, we may, at our discretion, leave flowers with a neighbour, in a safe location, or return the flowers to our shop (with a note left for the recipient where possible). Additional delivery charges may apply if a second delivery attempt is required. We cannot be held responsible for failed deliveries arising from incorrect or incomplete information provided by you.
While our aim is to deliver as scheduled, circumstances outside our control such as severe weather, acts of God, or traffic disruptions can cause delays. If we are unable to deliver on the agreed date, we will inform you as soon as possible and arrange redelivery or a full refund, depending on your preference and the situation. Our liability for non-delivery is limited to the price paid by you for the items not delivered.
Flower Delivery Hampstead is committed to the highest standards of freshness and quality. Upon receipt of your flowers, please check them immediately. Due to the perishable nature of flowers, we must be informed of any issues within 24 hours of delivery. If flowers arrive damaged, or are not as described, we may offer a replacement or refund, provided you supply photographic evidence. Our decision to offer refunds or replacements is at our discretion and subject to a fair assessment of the reported problem.
Returns of perishable goods are not generally accepted unless they are faulty or do not meet the specification of your order. For non-perishable items (such as vases or gift items), you are entitled to return products under UK consumer law, in an unused and resaleable condition, within 14 days of delivery for a refund, less any applicable return postage costs.
Your order may include a personal message card with your bouquet. We reserve the right to refuse to transmit messages that are abusive, offensive, or likely to cause discomfort to the intended recipient or our team members.
Your privacy is important to us. All customer information is processed in compliance with UK Data Protection Law. Personal data will only be used to fulfil your flower delivery order in Hampstead, process payments, or communicate with you regarding your purchase. We do not share your personal information with third parties except as necessary to deliver your order or where required by law.
To the maximum extent permitted by law, Flower Delivery Hampstead shall not be liable for any indirect, incidental, special or consequential losses, or damages resulting from or connected to your use of our services, including but not limited to loss of profits, business interruption, or loss of data. Our total aggregate liability to you for any direct loss or damage will not exceed the total amount paid by you for the relevant flower order.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under UK law.
By ordering online flower delivery to Hampstead, you warrant that you are legally capable of entering into binding contracts, and that all information supplied is true, accurate, current, and complete. You agree to indemnify us and hold us harmless against all liabilities, claims, actions, expenses, or costs resulting from your misuse of our website or breach of these Terms & Conditions.
All content on our website, including images, text, product designs, and trademarks, remain the intellectual property of Flower Delivery Hampstead or its licensors. Reproduction or use of any content for commercial purposes is prohibited without our written permission.
We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this website and are effective immediately. Your continued use of our services constitutes acceptance of these changes. We recommend reviewing these Terms each time you order from Flower Delivery Hampstead.
If any provision in these Terms & Conditions is found to be unenforceable or illegal, the remaining provisions shall continue in full force and effect.
These Terms & Conditions, and any dispute or claim arising out of, or in connection with them or their subject matter (including non-contractual disputes), shall be governed by and construed in accordance with the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the English courts.
If you have any questions regarding these Terms & Conditions or wish to raise a complaint, please contact us using the contact details provided on our website. We value customer satisfaction and aim to resolve issues promptly.
Note: These Terms & Conditions apply to all customers ordering flower delivery across Hampstead and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hampstead, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hampstead.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
